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Listening Sessions on MAC Opportunities to Enhance Provider Experience

Jan 02, 2020

Wednesday, January 15, 22, or 29, 2020 from 2 pm-3 pm (ET)

Register for one of these Medicare Learning Network events.

As part of its 2020 priorities, CMS is holding a series of listening sessions to gather feedback and improve your experience with the Medicare Fee-For-Service (FFS) program. Through competitive cost-plus award-fee contract procurements, CMS encourages Medicare Administrative Contractors (MACs) to innovate and respond to provider, practitioner, and supplier expectations in their jurisdictions.

We invite you to participate in 1 of 3 MAC listening sessions. CMS wants to hear your feedback to improve processes and enhance interactions with your MAC related to operations, technology, and business functions. They are particularly interested in hearing provider, practitioner, and supplier ideas about actions they could take to improve the overall beneficiary quality of care and customer service experience they may have with the MACs.

You can email comments or questions in advance of the listening session to CMSListens@cms.hhs.gov with “MAC Provider Experience” in the subject line. They may address them during the listening session or use them to develop other resources following the session.

Target Audience: Medicare FFS providers, practitioners, suppliers, their representative associations, and any interested stakeholders.